Client: St Vincents Hospital
Services: Service Delivery Improvements
Duration: 2018
Project Overview
St Vincents Hospital, Sydney is a leading tertiary referral hospital and research facility located in Darlinghurst, Sydney. Though funded and integrated into the New South Wales state public health system, it is operated by St Vincent's Health Australia
Management Evolved worked with the CIO to restructure, relocate and retrain the technology group and support across the Hospital, Specialty and aged care network.
Key Achievements were:
Response times moved from 25 mins to sub 60 seconds
$6M cost reduction in service delivery
Successfully implemented ServiceNow across the organisation